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Default design template:
Default design template:
Default design template:
Email notifications from Xen
Which notifications are available?
Your Learning Portal sends email notifications to learners on your behalf, for specific events during the lifecycle of the users and courses.
All notifications are sent from our cloud infrastructure
- Welcome emails (2).
Sent upon New account activation. - Enrolment notifications (2).
Sent upon enrolling or un-enrolling a learner in a course. - Password reset (1).
When requesting a new password, learners will receive this notification to verify their email address. - Announcement & updates (1).
You can use the your Instructor panel to send emails to all users enrolled in a course.
Which address sends these notifications?
With all Starter plans, Xen sends these notifications on your behalf from our Cloud infrastructure, using a generic email address "no-reply@xen.education".
Customers on a Premium plan can set their preferred custom email address.
Should you wish to activate a Premium subscription, please contact our team.
Should you wish to activate a Premium subscription, please contact our team.
How do I change the notifications content & design?
You can the content and the design for each notification to apply your own brand from your tenancy configuration panel.
To access the Notifications settings:
- Select the Configuration section from the top navigation bar.
- Select the Settings option from the horizontal menu.
- Activate the Notifications tab.
You will be presented with the list of default Xen notifications, with an Edit button to allow changing the Subject and the personalising the content and design using our Advanced WYSIWYG editor.
What do the default Notifications look like?
The default notifications template has been built by the Xen team to be fully compliant with HTML email, to be responsive on mobile devices, and to support night-mode.
It will automatically reflects your primary colour and any logos you added in the Branding tab of the Xen Admin Panel.
Desktop view
Mobile view
Welcome email (default)
When a new Learner account is created (by them or a staff member) thee account owner will receive the following email notification.
Subject line:
Action Required: Activate your XenU Online account
Content:
Account
ActivationHi [FULL_NAME],You are almost there! Use the link below to activate your account and access engaging, high-quality courses.
Activate your account now.
This is the last step to get access to your account.
[ACTIVATE NOW]
Or use this URL into your browser:
https://learn.xen.education/activate?token=LoOooongTokenKey XwweWqerziadiskdn88mcvik22ewqeqaweweeree
Need help?
If you have any questions, you can always check our knowledge base at help.xen.education or contact our dedicated Customer Success team for support!
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Footer links
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This message was sent to [EMAIL] based on information provided during your purchase of a subscription.
Default design template:
Welcome email (with enrolment)
If the learner has not yet registered for your site, and you chose to send email notifications, the Learner will receive the following email notification.
Subject line:
Action Required: Activate your XenU Online account
Content:
You are
Invited
Hi [FULL_NAME],
You have been invited to join [SITE_NAME] by [ORG_NAME].
To finish your registration, use the link below to activate your account and access engaging, high-quality courses.
Activate your account now.
This is the last step to get access to your account.
[ACTIVATE NOW]
Or use this URL into your browser:
https://learn.xen.education/activate?token=LoOooongTokenKey XwweWqerziadiskdn88mcvik22ewqeqaweweeree
Need help?
If you have any questions, you can always check our knowledge base at help.xen.education or contact our dedicated Customer Success team for support!
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Footer links
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This message was sent to [EMAIL] based on information provided during your purchase of a subscription.
Default design template:
Enrolment notification
If your learner is already a registered user, they will instead receive the following email to inform them that they've been enrolled.
Subject line:
You have been enrolled in [Course Name]
Content:
Enrolment
Notice
Hi [FULL_NAME],You have been enrolled in [COURSE_TITLE]. You can access the course from the [SITE_NAME] dashboard.
Check out the course now.
To start accessing course materials, go to the dashboard.
[ACCESS THe COURSE]
Or use this URL into your browser:
https://learn.xen.education/activate?token=LoOooongTokenKey XwweWqerziadiskdn88mcvik22ewqeqaweweeree
Need help?
If you have any questions, you can always check our knowledge base at help.xen.education or contact our dedicated Customer Success team for support!
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Footer links
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This message was sent to [EMAIL] based on information provided during your purchase of a subscription.
Default design template:
Un-enrolment notification
If you remove a learner from a course, they can receive the following email if you leave the checkbox "Notify user" activated.
Subject line:
You have been unenrolled from [Course Name]
Content:
Un-enrolment
Notice
Hi [FULL_NAME],You have been un-enrolled from [COURSE_TITLE].
This course will no longer appear on your dashboard.
Need help?
If you have any questions, you can always check our knowledge base at help.xen.education or contact our dedicated Customer Success team for support!
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Footer links
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This message was sent to [EMAIL] based on information provided during your purchase of a subscription.
Default design template:
Password reset
If your learners request a password reset, they will receive the following notification to verify whether they have an account and that they are a valid holder.
Subject line:
Password reset on [Your Website Name]
Content:
Password
Reset
Hi [FULL_NAME],You're receiving this e-mail because you requested a password reset for your user account on [SITE_NAME].
If you didn't request this change, you can disregard this email - we have not yet reset your password.
How to reset your password.
use the link below to reset your password.
[RESET MY PASSWORD]
Or use this URL into your browser:
https://learn.xen.education/reset
Need help?
If you have any questions, you can always check our knowledge base at help.xen.education or contact our dedicated Customer Success team for support!
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Footer links
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This message was sent to [EMAIL] based on information provided during your purchase of a subscription.
Default design template:
Announcement & updates
These notifications are managed directly from your Instructor panel. These notifications can be sent to all users enrolled in a course, the staff, or yourself (for test).
We recommend sending learners no more than one email message per week.
Before you send your email, review the text carefully and send it to yourself first, so that you can preview the formatting and make sure embedded images and links work correctly.
Subject line:
You can type your own subject line, with a maximum of 128 characters.
Content:
You can type or insert your own content, edit the text styles, and link publicly hosted images.
Default design template:
FROGED