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Getting Started: Connecting to your "Learning Portal"

The Xen Learning app is a companion application that connects you to your specific organisation's courses. Because we host multiple independent schools and companies, you need to tell the app which "Learning Portal" belongs to you.

Step 1: Locate your Portal URL

Your Portal URL is the unique web address you use to access your courses on a computer. It usually follows this format:

• organization-name.xenlearning.com

• campus.yourschool.edu

Where to find it:

• Browser History: Open the portal on your laptop and copy the address from the top bar.

• Organisation Newsletter: Your school or company will usually include this link in their announcement email.

• Administrator: If you’re stuck, ask your supervisor or teacher for your "Learning Portal Address."

Step 2: Connect the App

1. Open the App: Launch Xen Learning on your mobile device.

2. Enter the URL: Type your specific address into the "Enter the URL" field.

   • Note: You don't need to type "https://" — just the main address is enough.

3. Tap Connect: The app will verify the address and link to your specific organisation.

Step 3: Sign In

Once connected, the app will display your organisation’s branded login screen.

1. Enter Credentials: Use the Username or Email and Password, as provided by your organisation.

2. Access your Dashboard: Once you tap Sign In, your courses, progress, and certificates will automatically synchronise.

Troubleshooting

• "Site not found": Double-check the spelling of your URL. Ensure there are no spaces at the end of the text.

• "Invalid Login": If you can't remember your password, tap Forgot password on the sign-in screen to receive a reset link to your registered email.

• Changing Portals: If you need to connect to a different school or company, simply logout within the app to disconnect and close the app. At the next launch, you will be prompted to enter a URL.